FREQUENTLY ASKED QUESTIONS
We like to answer all your questions! If anything more specific don´t hesitate to email us for immediate response.
WHERE IS MY ORDER?
Once your order has shipped, you will receive an email containing your order details and tracking number, which you can use to track your order online.
Your tracking number will not activate to show movement until the parcel is scanned in at the first courier-specific sorting facility, generally 24 hours or so after you receive your shipping notification.
- Before we can ship your order, we may need to confirm some additional details with your card issuer.
- Our delivery time starts from the moment an order begins processing and includes a 24 – 48 hour period where your items will be packed and shipped from our warehouse. This can take slightly longer during sale.
- Inclement weather conditions and international customs are also not factored into delivery time and may cause delays.
HOW TO RETURN OR CHANGE AN ARTICLE I BOUGHT AT THE ONLINE STORE?
KM33 offers complimentary return shipping. We are pleased to accept timely returns of unused, unworn, unwashed, unaltered and undamaged items within 15 days from the date you received your order. Please note that orders must be returned from within the same country they were originally shipped to. Your items must be returned in the original packaging, including any boxes, hangers, garment bags, and other signature packaging materials. For assistance send us an email to firstname.lastname@example.org.
CAN I CHANGE OR MODIFY MY ORDER?
Of course! Drop us an e-mail to email@example.com for any changes you may need. We want to be your number one shopping destination.
WHAT ARE THE SHIPPING TYPES?
Depending on your country at the check out moment you will be able to choose the best option for you on time and cost. We currently ship from Mexico City.
HOW IS THE REFUND PROCESS?
Once your return is processed, a refund will be issued to the original payment method. You should see the refund on your bank statement within five (5) business days, depending on your financial institution.
WHAT IS KM33?
Located in the heart of Tulum, Km33 was born of a deep respect for what it means to be “Made in Mexico”. Our pieces reflect Mexico and Latin America’s deep-seeded roots in culture, craftsmanship and quality design. We’ve deliberately chosen designers who have forged relationships with local artisans to enhance the quality of their craft.
As our brand and inventory of designers continues to grow, we aspire to position ourselves as purveyors of the highest caliber of design, manifesting itself in our very own backyard. From high-end leathers to handmade fedoras, we understand the appeal of marrying luxe materials with understated accessories. With Tulum as our backdrop, we are ready to expose this movement to a global audience.
HOW DO I CONTACT CUSTOMER SERVICE TEAM?
We are here to help. Email us at firstname.lastname@example.org